.page-faq {
  --faq-rail-w: 200px;
  --faq-gap: 20px;
  color: var(--white);
}

.page-faq .faq-crumb {
  padding-top: 18px;
}

/* ---------- Hero ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: 28px 0 56px;
  background:
    radial-gradient(120% 90% at 85% 0%, rgba(47, 211, 180, .12), transparent 58%),
    radial-gradient(90% 80% at 0% 100%, rgba(255, 107, 44, .14), transparent 62%);
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-hero__inner {
  display: grid;
  gap: 32px;
}

.page-faq .faq-hero h1 {
  margin: 12px 0 0;
  font-family: var(--font-display);
  font-size: clamp(34px, 7vw, 64px);
  line-height: 1.06;
  letter-spacing: -.02em;
  font-weight: 800;
  max-width: 15em;
}

.page-faq .faq-hero .lead {
  margin: 20px 0 0;
  max-width: 38em;
  color: var(--muted);
  font-size: 16px;
  line-height: 1.75;
}

.page-faq .faq-jump {
  list-style: none;
  margin: 26px 0 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 10px 22px;
  border-top: 1px solid var(--line);
  padding-top: 18px;
}

.page-faq .faq-jump a {
  font-size: 14px;
  color: var(--white);
}

.page-faq .faq-jump a:hover {
  color: var(--orange-soft);
}

/* status panel */
.page-faq .faq-status {
  position: relative;
  padding: 22px 20px;
  background: linear-gradient(160deg, var(--panel), var(--ink-2));
  border: 1px solid var(--line);
  border-left: 3px solid var(--teal);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 18px), calc(100% - 18px) 100%, 0 100%);
}

.page-faq .faq-status__title {
  margin: 0 0 16px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--muted);
}

.page-faq .faq-status__row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 0;
  border-top: 1px dashed var(--line);
}

.page-faq .faq-status__row:first-of-type {
  border-top: 0;
}

.page-faq .faq-status__name {
  font-size: 14px;
  font-weight: 600;
}

.page-faq .faq-status__note {
  margin: 16px 0 0;
  font-size: 13px;
  line-height: 1.7;
  color: var(--muted);
}

/* ---------- Section heading ---------- */
.page-faq .faq-sec-head h2 {
  margin: 10px 0 0;
  font-family: var(--font-display);
  font-size: clamp(24px, 4vw, 36px);
  line-height: 1.18;
  letter-spacing: -.01em;
  max-width: 22em;
}

.page-faq .faq-sec-head__text {
  margin: 14px 0 0;
  max-width: 40em;
  color: var(--muted);
  font-size: 15px;
  line-height: 1.75;
}

/* ---------- Triage ---------- */
.page-faq .triage {
  list-style: none;
  margin: 32px 0 0;
  padding: 0;
  display: grid;
  gap: 14px;
  counter-reset: triage;
}

.page-faq .triage__step {
  position: relative;
  padding: 22px 20px 24px;
  background: var(--panel);
  border: 1px solid var(--line);
  border-top: 3px solid var(--line);
}

.page-faq .triage__step--a { border-top-color: var(--orange); }
.page-faq .triage__step--b { border-top-color: var(--amber); }
.page-faq .triage__step--c { border-top-color: var(--teal); }

.page-faq .triage__num {
  display: inline-block;
  font-size: 26px;
  line-height: 1;
  color: var(--muted);
  letter-spacing: .04em;
}

.page-faq .triage__title {
  margin: 12px 0 0;
  font-family: var(--font-display);
  font-size: 19px;
  line-height: 1.3;
  letter-spacing: 0;
}

.page-faq .triage__text {
  margin: 10px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--muted);
}

/* ---------- Figures ---------- */
.page-faq .faq-figure {
  margin: 32px 0 0;
}

.page-faq .faq-figure .figure__media {
  position: relative;
  overflow: hidden;
  border: 1px solid var(--line);
  background:
    linear-gradient(rgba(33, 65, 92, .35) 1px, transparent 1px) 0 0 / 100% 32px,
    linear-gradient(90deg, rgba(33, 65, 92, .35) 1px, transparent 1px) 0 0 / 32px 100%,
    var(--ink-2);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 22px), calc(100% - 22px) 100%, 0 100%);
}

.page-faq .faq-figure .figure__media img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
}

.page-faq .faq-figure .figure__caption {
  margin-top: 12px;
  font-size: 13px;
  line-height: 1.7;
  color: var(--muted);
}

/* ---------- Body layout ---------- */
.page-faq .faq-body__grid {
  display: grid;
  gap: 28px;
}

.page-faq .faq-rail__title {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--muted);
}

.page-faq .faq-rail__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-rail__link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border: 1px solid var(--line);
  background: var(--ink-2);
  color: var(--white);
  font-size: 14px;
  text-decoration: none;
  transition: border-color .18s var(--ease), color .18s var(--ease), transform .18s var(--ease);
}

.page-faq .faq-rail__link .mono {
  color: var(--orange);
  font-size: 12px;
}

.page-faq .faq-rail__link:hover {
  border-color: var(--orange-soft);
  color: var(--orange-soft);
  transform: translateY(-2px);
}

.page-faq .faq-rail__hint {
  margin: 14px 0 0;
  font-size: 13px;
  line-height: 1.7;
  color: var(--muted);
}

.page-faq .faq-list__title {
  margin: 0 0 8px;
  font-family: var(--font-display);
  font-size: clamp(22px, 3.6vw, 30px);
  letter-spacing: -.01em;
}

/* ---------- Groups ---------- */
.page-faq .faq-group {
  padding-top: 22px;
  border-top: 1px solid var(--line);
  margin-top: 18px;
  scroll-margin-top: 80px;
}

.page-faq .faq-group:target {
  border-top-color: var(--teal);
}

.page-faq .faq-group__title {
  display: flex;
  align-items: baseline;
  gap: 10px;
  margin: 0 0 6px;
  font-family: var(--font-display);
  font-size: 20px;
  letter-spacing: .01em;
}

.page-faq .faq-group__title .mono {
  font-size: 13px;
  color: var(--orange);
}

/* ---------- Accordion ---------- */
.page-faq .qa {
  border-bottom: 1px solid var(--line);
}

.page-faq .qa summary {
  position: relative;
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: start;
  gap: 12px;
  padding: 18px 34px 18px 0;
  cursor: pointer;
  list-style: none;
  color: var(--white);
  font-size: 15px;
  font-weight: 600;
  line-height: 1.6;
  transition: color .18s var(--ease);
}

.page-faq .qa summary::-webkit-details-marker { display: none; }

.page-faq .qa summary::after {
  content: "+";
  position: absolute;
  right: 4px;
  top: 16px;
  font-family: var(--font-mono);
  font-size: 18px;
  line-height: 1.4;
  color: var(--orange);
}

.page-faq .qa[open] summary::after {
  content: "−";
  color: var(--teal);
}

.page-faq .qa summary:hover { color: var(--orange-soft); }

.page-faq .qa__idx {
  font-size: 12px;
  line-height: 1.9;
  color: var(--muted);
  letter-spacing: .08em;
}

.page-faq .qa[open] .qa__idx { color: var(--teal); }

.page-faq .qa__body {
  padding: 0 0 22px 26px;
}

.page-faq .qa__body p {
  margin: 0 0 10px;
  max-width: 62ch;
  font-size: 14.5px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .qa__body p:last-child { margin-bottom: 0; }

.page-faq .qa__lead {
  color: var(--white) !important;
  font-weight: 600;
}

.page-faq .qa__steps {
  margin: 0 0 12px;
  padding: 0 0 0 4px;
  list-style: none;
  counter-reset: qstep;
  max-width: 60ch;
}

.page-faq .qa__steps li {
  position: relative;
  counter-increment: qstep;
  padding: 6px 0 6px 34px;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .qa__steps li::before {
  content: counter(qstep, decimal-leading-zero);
  position: absolute;
  left: 0;
  top: 6px;
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--orange);
  letter-spacing: .04em;
}

/* mini compare inside accordion */
.page-faq .mini-map {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1px;
  margin-top: 14px;
  background: var(--line);
  border: 1px solid var(--line);
}

.page-faq .mini-map__col {
  padding: 14px 12px;
  background: var(--ink-2);
}

.page-faq .mini-map__col--a { border-top: 2px solid var(--orange); }
.page-faq .mini-map__col--b { border-top: 2px solid var(--teal); }

.page-faq .mini-map__head {
  margin: 0 0 10px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .06em;
  color: var(--white);
}

.page-faq .mini-map__col--a .mini-map__head { color: var(--orange-soft); }
.page-faq .mini-map__col--b .mini-map__head { color: var(--teal); }

.page-faq .mini-map__rows {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .mini-map__rows li {
  padding: 7px 0;
  border-top: 1px dashed var(--line);
  font-size: 13px;
  line-height: 1.6;
  color: var(--muted);
}

.page-faq .mini-map__rows li:first-child { border-top: 0; }

/* ---------- Escalate ---------- */
.page-faq .faq-escalate {
  background: linear-gradient(180deg, var(--ink), var(--ink-2));
  border-top: 1px solid var(--line);
}

.page-faq .faq-escalate__grid {
  display: grid;
  gap: 28px;
}

.page-faq .faq-escalate h2 {
  margin: 10px 0 0;
  font-family: var(--font-display);
  font-size: clamp(24px, 4vw, 34px);
  line-height: 1.2;
  letter-spacing: -.01em;
  max-width: 20em;
}

.page-faq .faq-escalate__text {
  margin: 16px 0 0;
  max-width: 42em;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-prep {
  list-style: none;
  margin: 22px 0 0;
  padding: 0;
  display: grid;
  gap: 10px;
}

.page-faq .faq-prep li {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  padding: 12px 14px;
  background: rgba(18, 40, 61, .6);
  border-left: 2px solid var(--line);
  font-size: 14px;
  line-height: 1.7;
  color: var(--white);
}

.page-faq .faq-prep__num {
  font-size: 12px;
  color: var(--orange);
  line-height: 1.9;
}

.page-faq .faq-escalate__links {
  margin: 24px 0 0;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px 22px;
}

.page-faq .faq-contact {
  padding: 22px 20px;
  background: var(--panel);
  border: 1px solid var(--line);
  border-left: 3px solid var(--orange);
}

.page-faq .faq-contact__label {
  margin: 0 0 14px;
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--muted);
}

.page-faq .faq-contact__list {
  margin: 0;
  padding: 0;
}

.page-faq .faq-contact__row {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 6px 16px;
  padding: 10px 0;
  border-top: 1px dashed var(--line);
}

.page-faq .faq-contact__row:first-child { border-top: 0; }

.page-faq .faq-contact__row dt {
  font-size: 13px;
  color: var(--muted);
}

.page-faq .faq-contact__row dd {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 13.5px;
  letter-spacing: .02em;
  color: var(--white);
  overflow-wrap: anywhere;
}

.page-faq .faq-contact__note {
  margin: 16px 0 0;
  font-size: 13px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-contact__note a {
  color: var(--orange-soft);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- Breakpoints ---------- */
@media (min-width: 720px) {
  .page-faq .faq-hero {
    padding: 36px 0 64px;
  }

  .page-faq .triage {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
  }

  .page-faq .triage__step {
    padding: 24px 22px 26px;
  }

  .page-faq .mini-map__col {
    padding: 16px 18px;
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero__inner {
    grid-template-columns: minmax(0, 7fr) minmax(0, 4fr);
    align-items: start;
    gap: 56px;
  }

  .page-faq .faq-status {
    margin-top: 8px;
  }

  .page-faq .faq-body__grid {
    grid-template-columns: var(--faq-rail-w) minmax(0, 1fr);
    gap: 48px;
    align-items: start;
  }

  .page-faq .faq-rail {
    position: sticky;
    top: 88px;
    border-right: 1px solid var(--line);
    padding-right: 20px;
  }

  .page-faq .faq-rail__list {
    flex-direction: column;
    flex-wrap: nowrap;
    gap: 6px;
  }

  .page-faq .faq-rail__link {
    justify-content: flex-start;
    background: transparent;
    border-color: transparent;
    border-left: 2px solid transparent;
    padding: 8px 10px;
  }

  .page-faq .faq-rail__link:hover {
    border-left-color: var(--orange);
    background: var(--ink-2);
    transform: none;
  }

  .page-faq .faq-escalate__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 4fr);
    gap: 48px;
    align-items: start;
  }

  .page-faq .qa summary {
    font-size: 16px;
  }

  .page-faq .qa__body {
    padding-left: 28px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-rail__link,
  .page-faq .qa summary {
    transition: none;
  }
}
</main>